Salesforce Patents an AI That Writes Customer Service Plans and Flags Its Own Guesses
Customer service agents often spend as much time figuring out what to do as actually doing it. Salesforce wants an AI to…
1325 filings · category
AI/ML patents
The Big Tech patents worth knowing in ai/ml, in plain English. Updated weekly from new USPTO publications.
Recent filings
1325 total
Salesforce Patents an AI That Writes Customer Service Resolution Plans on Its Own
Every time a support agent opens a new case, they spend time reading the history, looking up policy, and figuring out what…
Salesforce Patents a Way to Train AI Assistants to Refuse Unanswerable Questions
Most AI assistants will confidently make up an answer rather than admit they don't know — Salesforce is filing a patent for…
Salesforce Patents an AI That Debates Itself Before Writing a Service Plan
Instead of asking an AI for one answer, Salesforce's patent describes a system that asks the same AI to argue from multiple…
Salesforce Patents a System Where Digital Assistants Tag Each Other Into Work Chats
Instead of one AI assistant trying to do everything, Salesforce's patent describes a system where a whole bench of specialized AI agents…
Salesforce Patents an AI That Catches and Fixes Its Own Broken Connections
Salesforce is patenting a system where an AI builds software connections between apps, then automatically checks its own work for mistakes —…
Disney Patents an AI That Stands In for Slow Resort Planning Simulations
Running a full simulation every time you want to test a scenario is expensive and slow. Disney's new patent describes a way…
Salesforce Patents a Way to Train AI on Fictional People and Their Fake Friends
Salesforce has patented a way to teach AI about human relationships and personal traits — by inventing an entirely fictional social network…
AMD Patents a Way to Find the Sweet Spot in How AI Checks Its Own Work
AMD has filed a patent for a system that figures out the optimal number of "guesses" a small AI model should make…
Sony Patents an AI That Builds Music by Filling In Blanks, Over and Over
Sony is patenting an AI audio engine that works like a digital mad-lib — it deliberately blanks out parts of a sound…
Sony's New Patent Teaches AI to Write Its Own Game Tracking Code
Sony has filed a patent for an AI system that scans a video game's source code, figures out what the important pieces…
Sony's New Patent Splits Heavy AI Work Across Several Phones at Once
Running a heavy AI model on a phone is slow and drains the battery fast. Sony's new patent describes a way to…
Get the weekly Patentlyze email
We read every patent application Big Tech publishes and send you the ones worth knowing. Plain English, free, every week.
See interesting tech patents from every company we track.